These Terms and Conditions apply to bookings for private premium/luxury transportation services marketed by Yellowfish Travel, Lda. under the commercial designation "Excellence", between the pick-up and destination points specified in the booking confirmation issued by Yellowfish Travel, Lda. through its official websites, Yellowfishtransfers.com and Yellowfishtravel.com, which constitute its official booking channels. The Excellence service may be operated directly by Yellowfish Travel, Lda. or, where applicable, by suppliers or operational partners selected by Yellowfish Travel, Lda., who are required to comply with the quality, presentation, safety, punctuality, confidentiality and service standards established for this category. The booking and the contractual relationship with the customer shall remain with Yellowfish Travel, Lda., unless expressly stated otherwise in the booking confirmation.
1. References to "customer", "passenger", "user", "you" or "your" in these Terms and Conditions refer to the person making the booking and all passengers included in the relevant booking confirmation, including any passengers subsequently added or substituted. References to "Yellowfish", "we", "us" or "our" refer to Yellowfish Travel, Lda.
2. Yellowfish Travel, Lda. is a private limited liability company incorporated and registered in Portugal, with its registered office at Rua das Fontainhas, No. 157, Ferreiras, 8200-562 Ferreiras, Albufeira, holding Portuguese Tax Identification Number (NIPC) 509 240 780 and registered with the National Register of Travel and Tourism Agencies (RNAVT) under No. 2830. Yellowfish Travel, Lda. markets private transportation and passenger assistance services, including premium/luxury services under the "Excellence" brand or category.
3. Bookings may be made through the website www.yellowfishtransfers.com (the "Website"), by email, telephone, directly by the customer, or through commercial partners or operators duly authorised by Yellowfish Travel, Lda. Where two or more persons are included in the same booking, the person making the booking shall be deemed to be the "Lead Booker" and declares that they are acting both on their own behalf and on behalf of all other passengers included in the booking. The Lead Booker must be at least 18 years of age and undertakes to provide all other passengers with the relevant information contained in the booking confirmation and these Terms and Conditions. 4. For online bookings, the Lead Booker must follow the booking process indicated on the Website, verify the information entered, and expressly accept these Terms and Conditions before completing the booking. Acceptance of these Terms and Conditions is a mandatory condition for the booking to be confirmed.
A booking shall only be deemed accepted by Yellowfish Travel, Lda. once a written booking confirmation has been issued and sent by email. The booking confirmation shall specify, among other things, the contracted service, date, time, pick-up location, destination, number of passengers, vehicle or service category, price, and relevant contact details.
5. Full payment is due at the time of booking or in accordance with the terms specified in the booking confirmation. For Excellence services, Yellowfish Travel, Lda. requires full payment in advance for the total value of the service. If a booking cancellation is requested by the Lead Booker at least 48 hours before the scheduled time of the first service included in the booking, all amounts paid online will be refunded in full. 6. The contract between the customer and Yellowfish Travel, Lda. becomes legally binding upon the issuance of the booking confirmation, without prejudice to bookings subject to availability, payment verification, or confirmation of any other operational requirements expressly communicated prior to completion of the booking.
7. It is the Lead Booker's responsibility to carefully check all information and details contained in the booking confirmation, including names, contact details, number of passengers, luggage, date, time, pick-up location, destination, flight number, special requirements, child seat requirements and any additional instructions. Any error, omission or requested amendment must be notified to Yellowfish Travel, Lda. as far in advance as possible. Yellowfish Travel, Lda. shall not be liable for any failure, delay, additional costs or inability to provide the service resulting from incorrect, incomplete or late information supplied by the customer or by any third party acting on the customer's behalf. Outbound SMS notifications are a paid service. No refund will be granted if the customer's mobile phone is switched off or if an incorrect telephone number is entered during the online booking process. 8. All children and infants count towards the maximum passenger capacity of the vehicle and must be included in the booking. In accordance with the applicable Portuguese and European legislation, including Article 55 of the Portuguese Highway Code, Directive 2003/20/EC, and the relevant national legislation governing the approval and use of seat belts and child restraint systems, children under 12 years of age and under 135 cm in height must travel using an approved child restraint system appropriate for their age, height and weight. The customer must provide the children's ages at the time of booking so that Yellowfish Travel, Lda. can provide the most suitable child restraint system. Failure to provide this information, or providing inaccurate or incomplete information, may prevent the service from being carried out or require the service to be adapted, without prejudice to the mandatory compliance with applicable legislation.
9. Any request to amend a booking must be submitted as far in advance as possible and shall always be subject to availability and confirmation by Yellowfish Travel, Lda.
Amendments requested up to 48 hours before the first scheduled service may be made without an administration fee, unless they involve changes to the route, schedule, vehicle category, number of passengers, luggage, waiting time, additional services or any other element resulting in an increase in the service price. Amendments requested less than 48 hours before the scheduled service must be made by email or telephone, quoting the booking reference/voucher number, and may be subject to an administration fee, additional charges or operational unavailability. Any additional costs will be communicated to the customer and must be accepted before the service is carried out, except in urgent or operational circumstances where this is not reasonably possible and the additional cost is not attributable to the customer.
For Excellence services involving a dedicated vehicle, reserved chauffeur, bespoke service or special request, no refund may be available in the event of late cancellation, no-show or inability to contact the customer, provided that this has been previously communicated in the specific terms and conditions applicable to the relevant service.
Cancellations made within 48 hours prior to the scheduled departure are subject to a cancellation fee. Cancellations made more than 48 hours in advance will be refunded in full.
10. Each passenger included in the booking confirmation is entitled to carry luggage compatible with the capacity of the vehicle and the category of service booked. Unless expressly stated otherwise, each passenger may carry one standard-sized suitcase and one piece of hand luggage. Oversized, excessive, special or non-standard luggage, including but not limited to large suitcases, golf clubs, surfboards, bicycles, sports equipment, musical instruments, wheelchairs, mobility scooters, additional baby strollers or any other special items, must be declared at the time of booking and remains subject to the available space according to the selected vehicle model and category. Yellowfish Travel, Lda. reserves the right to refuse the carriage of undeclared luggage where it cannot be safely accommodated within the vehicle or where it compromises the quality, safety or legality of the service. The carriage of special luggage may require a higher-category vehicle and/or incur additional charges.
11. Yellowfish Travel, Lda., its drivers, suppliers and operational partners reserve the right to refuse carriage, interrupt the service or request the intervention of the competent authorities whenever any passenger behaves in a manner that jeopardises the safety, integrity, comfort, hygiene or wellbeing of the driver, other passengers, the vehicle or third parties. This includes, but is not limited to, intoxication through alcohol or drugs, aggressive, abusive, threatening, discriminatory, offensive, destructive, dangerous or otherwise manifestly inappropriate behaviour for a premium/luxury transportation service. In such circumstances, no refund may be due, without prejudice to Yellowfish Travel, Lda.'s right to seek compensation for any damage caused to the vehicle, equipment, driver, supplier or third parties.
12. Smoking, including the use of electronic cigarettes or equivalent devices, as well as the consumption of food, alcoholic beverages or illegal substances, is strictly prohibited inside the vehicles. All vehicles used to provide the service are covered by the insurance required by law for passenger transportation activities. The customer is responsible for the care, supervision and identification of their luggage and personal belongings. Yellowfish Travel, Lda. shall not be liable for the loss, misplacement, theft or damage of luggage or personal belongings, except where such loss or damage results from wilful misconduct or gross negligence attributable to Yellowfish Travel, Lda., its employees or third parties engaged by it to perform the service. Whenever forgotten items are found, Yellowfish Travel, Lda. will make all reasonable efforts to contact the customer and arrange their return. Any delivery, shipping or transportation costs incurred in returning such items shall be borne by the customer.
13. In the event of a delay, cancellation, schedule change, diversion or rerouting of an arriving flight, the customer must contact Yellowfish Travel, Lda. as soon as possible using the contact details provided in the booking confirmation. Whenever technically possible, Yellowfish Travel, Lda. will monitor publicly available flight information; however, this does not replace the customer's obligation to notify any changes relevant to the performance of the service. Yellowfish Travel, Lda. will make reasonable efforts to adapt the service to the new arrival time or location, but cannot guarantee immediate availability where the change is significant, notified late, or falls outside the area originally booked.
14. For transfer services from a hotel, accommodation, private address or any other pick-up location to the airport, Yellowfish Travel, Lda. will indicate or confirm the recommended pick-up time based on the flight schedule provided by the customer, the distance to the airport, the route, the season of the year, expected traffic conditions and the category of service booked. Passengers are advised to arrive at the airport within the timeframe recommended by the airline and the relevant airport authorities. Should the customer request a pick-up time later than that recommended by Yellowfish Travel, Lda., such request shall be subject to express acceptance and may be recorded in the booking. In such cases, the customer accepts full responsibility for the increased risk of delay, missed flights, missed connections or any resulting costs.
15. Exceptional, unforeseeable circumstances or events beyond the reasonable control of Yellowfish Travel, Lda. include, but are not limited to, road traffic accidents, unforeseen vehicle breakdowns not attributable to Yellowfish Travel, abnormal or unforeseeable traffic congestion, severe or exceptional weather conditions, road closures or restrictions, traffic measures imposed by public authorities, police operations, local events, demonstrations, strikes or industrial action by third parties, acts of vandalism, terrorism or terrorist threats, civil unrest, war or threat of war, fires, explosions, floods, earthquakes, natural disasters, epidemics, pandemics, major airport disruptions, flight delays or cancellations, air traffic diversions, widespread communications system failures, legal or administrative restrictions, and any other circumstances affecting the safety, legality or feasibility of providing the service.
16. In the unlikely event that, for reasons attributable to Yellowfish Travel, Lda. or to a third party engaged by it to perform the service, the driver fails to arrive at the confirmed pick-up location and time, the customer must immediately contact Yellowfish Travel, Lda. using the contact details provided in the booking confirmation. Once the failure has been confirmed, Yellowfish Travel, Lda. will make every reasonable effort to provide suitable alternative transportation as quickly as possible. If this is not possible within a reasonable time, Yellowfish Travel, Lda. may refund the amount paid for the unprovided service or reimburse reasonable and proportionate costs incurred by the customer for equivalent or otherwise suitable alternative transportation, subject to the presentation of valid supporting documentation. This provision is without prejudice to any statutory consumer rights where applicable.
17. Yellowfish Travel, Lda. shall be liable for direct, foreseeable and demonstrable losses suffered by the customer as a result of its negligent breach of contractual obligations, in accordance with the applicable law.
18. Yellowfish Travel, Lda. shall not be liable for indirect or consequential losses, loss of profit, loss of opportunity, loss of business, loss of income, reputational damage, costs arising from the customer's decisions, airline delays, travel changes, missed flights, missed connections, lost reservations or events, unless such losses result from an act or omission attributable to Yellowfish Travel, Lda. and cannot legally be excluded or limited. Nothing in this clause excludes or limits liability for wilful misconduct, gross negligence, death, personal injury, or any mandatory consumer rights.
19. Yellowfish Travel, Lda. undertakes to provide, or to ensure the provision of, Excellence services with professional diligence, reasonable care and skill, and standards of safety, presentation, punctuality and quality consistent with the premium/luxury nature of the Excellence service. Subject to applicable law, Yellowfish Travel, Lda. does not guarantee that the performance of the service will be free from delays, alterations or disruptions resulting from external factors, including but not limited to traffic conditions, adverse weather, instructions issued by public authorities, airport operational changes, flight delays, incorrect information provided by the customer or exceptional circumstances.
20. Without prejudice to mandatory consumer rights and to circumstances in which the law does not permit any limitation of liability, the contractual liability of Yellowfish Travel, Lda. for direct losses arising from the provision of the service shall be limited to the amount paid by the customer for the affected service or, where justified by the seriousness of the circumstances and the degree of fault attributable to Yellowfish Travel, Lda., up to a maximum amount equal to twice the price paid for the affected service. This limitation shall not apply in cases of wilful misconduct, gross negligence, death, personal injury or any other liability that cannot legally be excluded or limited.
21. Nothing in these Terms and Conditions shall exclude or limit the liability of Yellowfish Travel, Lda. for death or personal injury caused by any act or omission for which it is legally responsible, for wilful misconduct or gross negligence, or for any statutory rights of the customer or consumer that cannot be excluded, restricted or limited under applicable law.
22. Following confirmation of the booking, Yellowfish Travel, Lda. undertakes to use all reasonable endeavours to ensure that the contracted service is provided. Yellowfish Travel, Lda. may engage selected suppliers or operational partners who are duly authorised and contractually required to comply with the applicable Excellence standards. Where operational requirements make it necessary to substitute the booked vehicle or service provider, Yellowfish Travel, Lda. will endeavour to provide an equivalent or superior alternative. If only a lower-category alternative is available, the customer shall be informed whenever reasonably possible and an appropriate proportional price adjustment may be made, unless the customer expressly accepts the proposed alternative. 23. Should the customer identify any issue during the performance of the service, they must notify Yellowfish Travel, Lda. immediately using the contact details provided in the booking confirmation, thereby allowing the matter to be investigated and, where reasonably possible, remedied without delay. Complaints submitted only after completion of the service will still be considered by Yellowfish Travel, Lda.; however, failure to report the matter promptly may limit the ability to verify the facts and implement corrective measures during the provision of the service. This provision does not affect the customer's right to submit a complaint through any legally available means.
24. Following completion of the service, Yellowfish Travel, Lda. may invite the customer to evaluate their experience by means of a feedback form, email, review platform or any other appropriate method. Any comments, ratings or feedback provided by the customer may be used by Yellowfish Travel, Lda. for internal quality control, service improvement and the assessment of suppliers or operational partners. The publication of comments, testimonials or reviews on websites, social media, promotional materials or other public channels shall only take place with the customer's express consent or after the information has been anonymised, always in compliance with the applicable personal data protection legislation.
25. Yellowfish Travel, Lda. recommends that the customer and all passengers obtain travel insurance appropriate to their needs, including, where applicable, cover for cancellation, trip interruption, loss or damage to luggage, delays, accidents, medical assistance, flight changes and other travel-related events. The purchase of travel insurance is the customer's responsibility. The absence of such insurance, insufficient cover or exclusions under the customer's insurance policy shall not transfer to Yellowfish Travel, Lda. any liability for risks that are not legally or contractually attributable to it.
26. For airport arrival services, the customer must present themselves at the meeting point indicated in the booking confirmation within the waiting time included in the contracted service. Unless otherwise stated in the booking confirmation, airport arrival services include a reasonable waiting period calculated from the actual flight landing time, where this can be technically verified. If the customer fails to appear, does not respond to attempts by Yellowfish Travel, Lda. to make contact, does not provide a valid reason for the delay, or fails to arrive within the confirmed waiting period, the booking may be treated as a "no-show" and no refund shall be due. Where the customer promptly informs Yellowfish Travel, Lda. of the reason for the delay, every reasonable effort will be made to keep the driver waiting or to reschedule the service to the next available time corresponding to the expected arrival, even where operational reorganisation or a change of vehicle, supplier or Excellence partner is required.
27. Where available, the Yellowfish Travel, Lda. loyalty programme may grant benefits, reward points, discounts or other commercial advantages for certain completed services, in accordance with the programme's terms and conditions in force at the time of booking. Unless expressly stated otherwise, Excellence services, premium/luxury services, services provided by external suppliers, bookings made through partners, tour operators, travel agencies, hotels, third-party platforms, promotional campaigns or special commercial arrangements may be excluded from the loyalty programme or subject to specific rules.
28. Benefits, reward points and discounts associated with loyalty programmes are personal, non-transferable and intended solely for the legitimate use of the eligible customer, unless expressly stated otherwise. Personal accounts may not be used to make bookings on behalf of third parties. Yellowfish Travel, Lda. reserves the right to cancel reward points, suspend benefits, refuse discounts or terminate loyalty accounts where it detects abusive or fraudulent use, breaches of the programme rules, or any use incompatible with the purpose of the benefits granted.
29. Should any provision, part of a provision or wording contained in these Terms and Conditions be held to be invalid, unlawful, ineffective or unenforceable by a court, administrative body or competent authority, such invalidity, unlawfulness, ineffectiveness or unenforceability shall affect only that specific provision, part or wording, while the remaining provisions shall remain in full force and effect to the fullest extent permitted by law. Wherever possible, the affected provision shall be interpreted, modified or replaced by a valid provision that most closely reflects the original commercial and contractual intent.
30. The customer may not assign, transfer or otherwise dispose of any rights or obligations arising from the booking or these Terms and Conditions without the prior written consent of Yellowfish Travel, Lda.
31. Yellowfish Travel, Lda. may assign, subcontract or delegate the operational performance of the service to selected suppliers, drivers or operational partners, provided that doing so does not reduce the customer's essential rights or compromise the quality, safety or category of the contracted Excellence service. Yellowfish Travel, Lda. shall remain responsible to the customer in accordance with the applicable law.
32. Yellowfish Travel, Lda. undertakes to process the personal data of customers and passengers in accordance with the General Data Protection Regulation (GDPR), Portuguese Law No. 58/2019 of 8 August, and all other applicable personal data protection legislation. Personal data collected in connection with the booking will be processed for the purposes of booking administration, service provision, customer communication, invoicing, compliance with legal obligations, complaint handling and quality control. Customers should consult the Yellowfish Travel, Lda. Privacy Policy, available through the company's official channels, where the rights of data subjects and the means of exercising those rights are explained. www.cnpd.pt/english/index_en.htm
33. These Terms and Conditions, together with any dispute, claim or matter arising out of or in connection with the booking, the provision of the service or its interpretation, shall be governed by and construed in accordance with the laws of Portugal. Without prejudice to the mandatory rights granted to consumers under applicable Portuguese and European legislation, the parties shall seek to resolve any dispute amicably. The customer may submit a complaint to Yellowfish Travel, Lda., use the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico), where applicable, or resort to any other legally available alternative dispute resolution mechanism. Where an out-of-court settlement cannot be reached, the Portuguese courts shall have jurisdiction in accordance with the applicable law, without prejudice to any mandatory rules concerning territorial jurisdiction and consumer protection.
PREAMBLE AND IDENTIFICATION
These Terms & Conditions govern the shared transfer services organized and operated by Yellowfish Travel Lda., a company registered in Portugal with headquarters at Rua das Fontainhas nº 157, 8200-562 Ferreiras, parish of Ferreiras, municipality of Albufeira, RNAVT 2830, VAT number 509240780. By making a reservation, the client declares that they have read, understood, and fully accepted these terms.
1. References to “you” and “your” in these Terms & Conditions mean all passengers listed in the written confirmation (including any person substituted or added later). “We”, “us” and “our” refer to Yellowfish Travel Lda.
2. Yellowfish Travel Lda. is a limited company registered in Portugal, with its registered office at Rua das Fontainhas nº 157, 8200-562 Ferreiras, parish of Ferreiras, municipality of Albufeira. The company registration number is RNAVT 2830 and the tax number is 509240780.
BOOKINGS AND FORMATION OF CONTRACT
3. Bookings may be made online at www.yellowfishtransfers.com (the “Website”), by email, or by telephone. When two or more persons are included in the same booking, the person making the booking (the Group Leader) shall be deemed to have made the booking on behalf of all group members and accepts these Terms & Conditions on behalf of themselves and each member of the group. The Group Leader must be at least 18 years old.
4. For online bookings, the Group Leader must follow the booking process on the Website and click the appropriate confirmation button.
5. It is the responsibility of the Group Leader, or any other person acting on behalf of the passengers listed in the written confirmation, to check the booking details on the voucher before travelling and inform us as soon as possible if any errors are detected. We cannot be held responsible for errors in the services due to incorrect information provided at the time of booking.
PAYMENT
6. Full payment is required at the time of booking. We will process the booking and issue, by email, the written confirmation containing the details of the persons included in the booking and the reserved transfers. The written confirmation serves as the “voucher” and must be presented to our representative/driver for both outbound and return journeys. A legally binding contract will be created between the Group Leader and all passengers listed in the written confirmation, and Yellowfish Travel Lda.
7. All bookings made up to 24 hours before departure must be paid online via the payment link provided for that purpose.
CANCELLATIONS AND CHANGES
8. All online payments are refundable if cancelled by the Group Leader or the purchaser of the service at least 48 hours before the scheduled service.
9. Changes to the scheduled time of the purchased service are permitted for the same itinerary provided they are communicated at least 2 days (48 hours) in advance and must be sent or communicated by email or telephone. The booking number shown on the voucher must be mentioned. Last-minute changes to the date or time of the service will be subject to availability and an additional fee of €35.
10. Cancellations within 48 hours before the service will not be refunded. Cancellations made more than 48 hours in advance will be fully refunded.
SHARED SERVICE
11. All children over 12 years of age count toward vehicle occupancy and therefore are considered adults when booking a shared service. For safety reasons, children aged 12 or under are not permitted on the shared service.
12. We reserve the right to adjust the final price of any online booking if the client has entered an incorrect destination or pick-up location. This may result in either an increase or a decrease in the final price.
13. If your arrival time changes for reasons beyond your control, we recommend contacting us using the telephone numbers provided. Although every effort will be made to accommodate such changes, provided you inform us as soon as possible, no additional charge will apply.
14. Through our website, we will inform you of pick-up times for shared airport services according to the scheduled itinerary. We strongly recommend that you respect the pick-up times. All passengers are advised to choose the most convenient available shared service time, particularly for departures, in order to arrive at the airport at least 2 hours before flight departure.
15. Shared transfers operate only from the initial boarding point (airport) to the booked drop-off location, or from the booked pick-up location to the final drop-off point (airport), depending on the direction of travel.
16. In the unlikely event that our driver misses your pick-up due to a delay caused by the client, no refund will be given. We will not be responsible for any missed flight resulting from your delay or from selecting a service time that does not allow sufficient time for boarding. The disembarkation time is not fixed and may be subject to change due to service conditions.
17. We reserve the right to refuse any request made by the client. We guarantee allocation of a seat in one of our vehicles for each client, limited to a maximum of two seats per shared booking. If we are unable to allocate a seat in a shared service booking, we may, as a last resort, request one of our suppliers to provide the service on our behalf.
18. If you experience a problem during your holiday that affects or prevents your transport, please inform us. We will attempt to resolve the situation as best as possible within the availability of our shared services.
19. If you do not present yourself within 10 minutes before the scheduled pick-up time of your shared service, you will lose your right to the service without refund and will be classified as a “no-show.” If the client informs us of the reason for delay and subject to availability, they may be transferred to the next available shared service. If the client refuses the next available shared service, they will be classified as a “no-show.”
20. Loyalty points do not accumulate for shared services.
LUGGAGE
21. Each passenger named in the written confirmation is entitled to carry up to two pieces of hand luggage on shared transfers, namely one cabin suitcase and/or backpack, not exceeding 55cm x 40cm x 20cm. The driver or Yellowfish may refuse transport of excess items or items that do not comply with the stated dimensions.
PASSENGER CONDUCT
22. The drivers or Yellowfish reserve the right to refuse transport to any person who is, or appears to be, under the influence of alcohol or drugs and/or whose behavior is considered a threat to other clients sharing the service, the driver, or the vehicle. No refund will be given in such circumstances.
23. Passengers are not permitted to consume alcohol or food in any of our vehicles. Smoking is not permitted. All vehicles are fully insured for passenger and third-party claims as required by Portuguese law. However, passenger luggage is transported entirely at the passenger’s own risk, and no liability may be attributed to Yellowfish for loss or damage caused by third parties. We will not assume responsibility for any costs incurred or arrangements required to return items lost through third-party actions outside the scope of our service.
LIABILITY
24. To the maximum extent permitted by law, we exclude all liability for any losses or damages that the client may incur in connection with their booking, shared transfer service and/or use of the Website, including direct, indirect, punitive or consequential losses, loss of income, profits, goodwill, data, contracts, business interruption, loss of opportunity, anticipated savings, or wasted management time, whether arising in tort (including negligence), contract or otherwise, even if foreseeable.
25. We exclude all liabilities and warranties related to the shared transfer service booked through us to the maximum extent permitted by law.
26. Our liability to passengers, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of the shared transfer booking.
27. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, nor any statutory consumer rights that cannot be excluded or limited.
28. In the unlikely event that our driver misses a pick-up due to a delay attributable to the client, no refund will be issued. We will not be responsible for any missed flight resulting from the client’s delay or from selecting a service time that did not ensure timely boarding.
FORCE MAJEURE
29. Circumstances beyond our control include, but are not limited to: accidents causing vehicle delays; exceptional or severe weather conditions; compliance with police requests; road deaths and accidents; vandalism and terrorism; unforeseen traffic delays; industrial action by third parties; other circumstances affecting passenger safety; road closures due to local festivities or events; properties inaccessible to vehicles; acts of God, floods, earthquakes or other natural disasters; epidemics or pandemics; war, threat of war or similar events; fires or explosions; terrorist attacks or riots.
30. We shall not be considered in breach of these Terms & Conditions nor liable for any failure or delay in performance resulting from the above circumstances.
INSURANCE
31. All vehicles are fully insured for passenger and third-party claims as required by Portuguese law.
32. Passenger luggage is transported entirely at the passenger’s own risk and we assume no responsibility for loss or damage caused by third parties. We will not assume responsibility for costs incurred or arrangements required to return items lost due to third-party actions outside the scope of our service.
33. We consider travel insurance essential and strongly advise clients to obtain adequate travel insurance, including coverage for cancellation, luggage loss, accidents and medical issues. It is the client’s responsibility to ensure that the coverage is adequate for their needs.
REVIEW AND FEEDBACK
34. After completion of each shared transfer provided by us, we may send a feedback form by email and reserve the right to publish the comments and rating on our website.
DATA PROTECTION
35. We are committed to protecting the client’s privacy and security. All personal data collected will be processed in accordance with applicable data protection legislation and GDPR, and under the supervision of the Portuguese Data Protection Authority (CNPD).
GENERAL PROVISIONS
36. If any provision or part of a provision of these Terms & Conditions is found to be illegal, invalid or unenforceable by a court or competent authority, such provision shall be severed and the remaining provisions shall remain in full force as if the invalid part had never been agreed.
37. The client may not transfer any rights or obligations under these Terms & Conditions without our prior written consent.
38. Yellowfish reserves the right to transfer any of its rights or obligations under these Terms & Conditions without the client’s prior written consent.
GOVERNING LAW AND JURISDICTION
39. These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with Portuguese law.
40. Any disputes or claims arising out of or in connection with these Terms & Conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Portuguese courts.
The following terms and conditions apply in relation to contracts arranged by Yellowfish Travel Lda. as an agent and supplier, for transfers between the departure points and destinations specified in the written confirmation issued by Yellowfishtransfers.com, which is the trading name of Yellowfish Travel Lda..
1. References to "you" and "your" in these terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). "We", "us" and "our" means Yellowfish Travel Lda.
2. Yellowfish Travel Lda. is a limited company registered in Portugal, whose registered office address is Beco São João, 7, Caliços, 8200-038 Albufeira. Its company registration number is RNAVT 2830 and its fiscal number is 509240780.
3. Bookings may be made online at www.yellowfishtransfers.com (the "Website"), by email or by telephone. Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must be at least 18 years of age.
4. For online bookings, the Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.
5. Full payment is required at the time of booking or on arrival to resort. On either cases we will process the booking and issue, by email the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the "voucher" and must be presented to the our representative/driver for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and us.
6. All online payments made are refundable if canceled by the Lead Party at least 48 hours prior the service.
7. SMS Departure Messages is a paid service and no refund will be given if your mobile is turned off or if you inserted your number incorrectly in our online booking form.
8. It is the Lead party (or any other person acting on behalf of the passengers whose names appear on the written confirmation) responsibility to check the details of the booking on the voucher prior to travel and inform us as soon as possible if there are any errors. We cannot be held responsible for errors in services due to incorrect information provided at the time of the booking.
9. The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm.
10. All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the designed field at the time of booking. Child seat for a child are provided by us free of charge. We strongly recommend that you advise the age of your young ones on the special requirements box at the time of the booking, so we can supply the most suitable child seat according to the child´s age.
11. We are usually able to transport manual, folding wheelchairs in our vehicles, but passengers must advise us at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.
12. Booking amendments can be made on the website free of any administration charge up to 2 days before the first service. Less than 2 days these amendments must be emailed to us or by phone. Our voucher number must be mentioned. If the amendment leads to an increased cost, this must be paid by the customer at the time of the service. Last minute amendments will be subject to availability and surcharge (up to 24h before 5eur, up to 12h before 10eur).
13. Cancellations within 48 hours of departure are subject to cancellation fee. Cancellations outside of 48 hours will be full refunded.
14. We reserve the right to amend the final price of any online booking made by you if you have inserted the incorrect resort (according to your accommodations name). This can be either by increasing or decreasing the final price.
15. Bookings made within 24 hours before departure must be paid via online payment.
16. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 90cm x 50cm x 25cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. The driver or us may make a charge for excess baggage or refuse carriage of the excess items when not previously informed.
17. The drivers or us, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or drugs and/or whose behavior is considered to pose a threat to the driver or the vehicle. No refunds will be made in those circumstances.
18. Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted. All vehicles are fully insured for passenger and third party claims, as required by the Portuguese law. Passenger´s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by us. We will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.
19. If your arrival flight is diverted, we recommend that you contact us via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, by letting us know no charge will be applied.
20. We or our website will give you the pick up time on services from hotel/accommodation to the airport, according to the flight time provided by you. We strongly recommend not to change the pick up to a later time. All passengers are advised to be in the airport 2 hours before flight departure.
21. The following are examples of circumstances which are not within our reasonable control: Accidents causing delays to the vehicle; Exceptional or severe weather conditions; Compliance with requests of the police; Deaths and accidents on the road; Vandalism and terrorism; Unforeseen traffic delays; Industrial action by third parties; Other circumstances affecting passenger safety; Road closures due to local fiestas or other events; Properties that are not accessible to a vehicle; Acts of God, flood, earthquake or any other natural disaster; Epidemic or pandemic; War, threat of war or similar; Fire or explosions; Terrorist attack or riots.
22. We shall not be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from the circumstances above.
23. Our transfers are from the booked pick up point to the final drop off point only. In case extra stops are required (e.g. to collect the key of an apartment to a third party location) a local extra charge payable may apply. The agreement and payment of those extra charges are between your party and us.
24. In the unlikely event of our driver misses your pick up and you would not be able to contact us, we will pay for the extra money that you spent on a local taxi. We will not be responsible for any missed flights caused by this circumstance.
25. We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the Website.
26. We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.
27. Our liability to the passengers, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of the booking for the transfer service.
28. Nothing in these administrative terms and conditions excludes or limits: our liability to you for any death or personal injury resulting from our negligence, and any of your other statutory rights as a consumer that cannot be excluded or limited.
29. We are entitled to refuse any order placed by you. We guarantee to allocate a vehicle to every booking request. In the event that we are unable to allocate your booking request to one of his vehicles, we will request one from our suppliers. As last resource, we will accommodate you in a local taxi.
30. If you experience a problem during your holiday that affects your transfer, please inform us.
31. After completing each transfer provided by us, we send out by email a feedback form, in which we reserve the right to publish your comment and review on our website.
32. We consider travel insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your holiday.
33. If we don’t hear from you within 45 minutes after your flight has landed, we will call you to see what as happened. Procedure: 1) You don't answer or call us 60 minutes after your flight has landed, you will be classified as a "no-show" 2) You tell us the reason for the delay and accordingly to our availability the driver will wait or you will go on the next available service, if you don't accept the next available service, you will be classified as a "no-show".
34. We offer one loyalty point per each airport service done when you reach the 10th point (and every next 10th point) you will receive 50% discount on the airport service, up to 8 passengers per service
35. The loyalty points are for personal use, you can not use your account to create bookings for third parties (like guests of your apartment or villa) and earn the points in an unfair way.
36. If any provision or part of a provision, of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these terms and conditions and the remainder of these administrative terms and conditions will apply as if the offending provision or part-provision had never been agreed.
37. On arrivals if your flight is delayed over 2 hours of the scheduled arrival time, we do not guarantee the airport transfer. We will contact you by email and/or phone with the notice. The departure, in case you have booked will also be cancelled, unless you contact us. We will refund you the full value.
38. You may not transfer any of your rights or obligations under these terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
39. We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with Portuguese Data Protection Authority. www.cnpd.pt/english/index_en.htm
40. These terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Portuguese law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Portuguese courts.
