PREAMBLE AND IDENTIFICATION
These Terms & Conditions govern the shared transfer services organized and operated by Yellowfish Travel Lda., a company registered in Portugal with headquarters at Rua das Fontainhas nº 157, 8200-562 Ferreiras, parish of Ferreiras, municipality of Albufeira, RNAVT 2830, VAT number 509240780. By making a reservation, the client declares that they have read, understood, and fully accepted these terms.
1. References to “you” and “your” in these Terms & Conditions mean all passengers listed in the written confirmation (including any person substituted or added later). “We”, “us” and “our” refer to Yellowfish Travel Lda.
2. Yellowfish Travel Lda. is a limited company registered in Portugal, with its registered office at Rua das Fontainhas nº 157, 8200-562 Ferreiras, parish of Ferreiras, municipality of Albufeira. The company registration number is RNAVT 2830 and the tax number is 509240780.
BOOKINGS AND FORMATION OF CONTRACT
3. Bookings may be made online at www.yellowfishtransfers.com (the “Website”), by email, or by telephone. When two or more persons are included in the same booking, the person making the booking (the Group Leader) shall be deemed to have made the booking on behalf of all group members and accepts these Terms & Conditions on behalf of themselves and each member of the group. The Group Leader must be at least 18 years old.
4. For online bookings, the Group Leader must follow the booking process on the Website and click the appropriate confirmation button.
5. It is the responsibility of the Group Leader, or any other person acting on behalf of the passengers listed in the written confirmation, to check the booking details on the voucher before travelling and inform us as soon as possible if any errors are detected. We cannot be held responsible for errors in the services due to incorrect information provided at the time of booking.
PAYMENT
6. Full payment is required at the time of booking. We will process the booking and issue, by email, the written confirmation containing the details of the persons included in the booking and the reserved transfers. The written confirmation serves as the “voucher” and must be presented to our representative/driver for both outbound and return journeys. A legally binding contract will be created between the Group Leader and all passengers listed in the written confirmation, and Yellowfish Travel Lda.
7. All bookings made up to 24 hours before departure must be paid online via the payment link provided for that purpose.
CANCELLATIONS AND CHANGES
8. All online payments are refundable if cancelled by the Group Leader or the purchaser of the service at least 48 hours before the scheduled service.
9. Changes to the scheduled time of the purchased service are permitted for the same itinerary provided they are communicated at least 2 days (48 hours) in advance and must be sent or communicated by email or telephone. The booking number shown on the voucher must be mentioned. Last-minute changes to the date or time of the service will be subject to availability and an additional fee of €35.
10. Cancellations within 48 hours before the service will not be refunded. Cancellations made more than 48 hours in advance will be fully refunded.
SHARED SERVICE
11. All children over 12 years of age count toward vehicle occupancy and therefore are considered adults when booking a shared service. For safety reasons, children aged 12 or under are not permitted on the shared service.
12. We reserve the right to adjust the final price of any online booking if the client has entered an incorrect destination or pick-up location. This may result in either an increase or a decrease in the final price.
13. If your arrival time changes for reasons beyond your control, we recommend contacting us using the telephone numbers provided. Although every effort will be made to accommodate such changes, provided you inform us as soon as possible, no additional charge will apply.
14. Through our website, we will inform you of pick-up times for shared airport services according to the scheduled itinerary. We strongly recommend that you respect the pick-up times. All passengers are advised to choose the most convenient available shared service time, particularly for departures, in order to arrive at the airport at least 2 hours before flight departure.
15. Shared transfers operate only from the initial boarding point (airport) to the booked drop-off location, or from the booked pick-up location to the final drop-off point (airport), depending on the direction of travel.
16. In the unlikely event that our driver misses your pick-up due to a delay caused by the client, no refund will be given. We will not be responsible for any missed flight resulting from your delay or from selecting a service time that does not allow sufficient time for boarding. The disembarkation time is not fixed and may be subject to change due to service conditions.
17. We reserve the right to refuse any request made by the client. We guarantee allocation of a seat in one of our vehicles for each client, limited to a maximum of two seats per shared booking. If we are unable to allocate a seat in a shared service booking, we may, as a last resort, request one of our suppliers to provide the service on our behalf.
18. If you experience a problem during your holiday that affects or prevents your transport, please inform us. We will attempt to resolve the situation as best as possible within the availability of our shared services.
19. If you do not present yourself within 10 minutes before the scheduled pick-up time of your shared service, you will lose your right to the service without refund and will be classified as a “no-show.” If the client informs us of the reason for delay and subject to availability, they may be transferred to the next available shared service. If the client refuses the next available shared service, they will be classified as a “no-show.”
20. Loyalty points do not accumulate for shared services.
LUGGAGE
21. Each passenger named in the written confirmation is entitled to carry up to two pieces of hand luggage on shared transfers, namely one cabin suitcase and/or backpack, not exceeding 55cm x 40cm x 20cm. The driver or Yellowfish may refuse transport of excess items or items that do not comply with the stated dimensions.
PASSENGER CONDUCT
22. The drivers or Yellowfish reserve the right to refuse transport to any person who is, or appears to be, under the influence of alcohol or drugs and/or whose behavior is considered a threat to other clients sharing the service, the driver, or the vehicle. No refund will be given in such circumstances.
23. Passengers are not permitted to consume alcohol or food in any of our vehicles. Smoking is not permitted. All vehicles are fully insured for passenger and third-party claims as required by Portuguese law. However, passenger luggage is transported entirely at the passenger’s own risk, and no liability may be attributed to Yellowfish for loss or damage caused by third parties. We will not assume responsibility for any costs incurred or arrangements required to return items lost through third-party actions outside the scope of our service.
LIABILITY
24. To the maximum extent permitted by law, we exclude all liability for any losses or damages that the client may incur in connection with their booking, shared transfer service and/or use of the Website, including direct, indirect, punitive or consequential losses, loss of income, profits, goodwill, data, contracts, business interruption, loss of opportunity, anticipated savings, or wasted management time, whether arising in tort (including negligence), contract or otherwise, even if foreseeable.
25. We exclude all liabilities and warranties related to the shared transfer service booked through us to the maximum extent permitted by law.
26. Our liability to passengers, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of the shared transfer booking.
27. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, nor any statutory consumer rights that cannot be excluded or limited.
28. In the unlikely event that our driver misses a pick-up due to a delay attributable to the client, no refund will be issued. We will not be responsible for any missed flight resulting from the client’s delay or from selecting a service time that did not ensure timely boarding.
FORCE MAJEURE
29. Circumstances beyond our control include, but are not limited to: accidents causing vehicle delays; exceptional or severe weather conditions; compliance with police requests; road deaths and accidents; vandalism and terrorism; unforeseen traffic delays; industrial action by third parties; other circumstances affecting passenger safety; road closures due to local festivities or events; properties inaccessible to vehicles; acts of God, floods, earthquakes or other natural disasters; epidemics or pandemics; war, threat of war or similar events; fires or explosions; terrorist attacks or riots.
30. We shall not be considered in breach of these Terms & Conditions nor liable for any failure or delay in performance resulting from the above circumstances.
INSURANCE
31. All vehicles are fully insured for passenger and third-party claims as required by Portuguese law.
32. Passenger luggage is transported entirely at the passenger’s own risk and we assume no responsibility for loss or damage caused by third parties. We will not assume responsibility for costs incurred or arrangements required to return items lost due to third-party actions outside the scope of our service.
33. We consider travel insurance essential and strongly advise clients to obtain adequate travel insurance, including coverage for cancellation, luggage loss, accidents and medical issues. It is the client’s responsibility to ensure that the coverage is adequate for their needs.
REVIEW AND FEEDBACK
34. After completion of each shared transfer provided by us, we may send a feedback form by email and reserve the right to publish the comments and rating on our website.
DATA PROTECTION
35. We are committed to protecting the client’s privacy and security. All personal data collected will be processed in accordance with applicable data protection legislation and GDPR, and under the supervision of the Portuguese Data Protection Authority (CNPD).
GENERAL PROVISIONS
36. If any provision or part of a provision of these Terms & Conditions is found to be illegal, invalid or unenforceable by a court or competent authority, such provision shall be severed and the remaining provisions shall remain in full force as if the invalid part had never been agreed.
37. The client may not transfer any rights or obligations under these Terms & Conditions without our prior written consent.
38. Yellowfish reserves the right to transfer any of its rights or obligations under these Terms & Conditions without the client’s prior written consent.
GOVERNING LAW AND JURISDICTION
39. These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with Portuguese law.
40. Any disputes or claims arising out of or in connection with these Terms & Conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Portuguese courts.
The following terms and conditions apply in relation to contracts arranged by Yellowfish Travel Lda. as an agent and supplier, for transfers between the departure points and destinations specified in the written confirmation issued by Yellowfishtransfers.com, which is the trading name of Yellowfish Travel Lda..
1. References to "you" and "your" in these terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). "We", "us" and "our" means Yellowfish Travel Lda.
2. Yellowfish Travel Lda. is a limited company registered in Portugal, whose registered office address is Beco São João, 7, Caliços, 8200-038 Albufeira. Its company registration number is RNAVT 2830 and its fiscal number is 509240780.
3. Bookings may be made online at www.yellowfishtransfers.com (the "Website"), by email or by telephone. Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must be at least 18 years of age.
4. For online bookings, the Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.
5. Full payment is required at the time of booking or on arrival to resort. On either cases we will process the booking and issue, by email the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the "voucher" and must be presented to the our representative/driver for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and us.
6. All online payments made are refundable if canceled by the Lead Party at least 48 hours prior the service.
7. SMS Departure Messages is a paid service and no refund will be given if your mobile is turned off or if you inserted your number incorrectly in our online booking form.
8. It is the Lead party (or any other person acting on behalf of the passengers whose names appear on the written confirmation) responsibility to check the details of the booking on the voucher prior to travel and inform us as soon as possible if there are any errors. We cannot be held responsible for errors in services due to incorrect information provided at the time of the booking.
9. The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm.
10. All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the designed field at the time of booking. Child seat for a child are provided by us free of charge. We strongly recommend that you advise the age of your young ones on the special requirements box at the time of the booking, so we can supply the most suitable child seat according to the child´s age.
11. We are usually able to transport manual, folding wheelchairs in our vehicles, but passengers must advise us at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.
12. Booking amendments can be made on the website free of any administration charge up to 2 days before the first service. Less than 2 days these amendments must be emailed to us or by phone. Our voucher number must be mentioned. If the amendment leads to an increased cost, this must be paid by the customer at the time of the service. Last minute amendments will be subject to availability and surcharge (up to 24h before 5eur, up to 12h before 10eur).
13. Cancellations within 48 hours of departure are subject to cancellation fee. Cancellations outside of 48 hours will be full refunded.
14. We reserve the right to amend the final price of any online booking made by you if you have inserted the incorrect resort (according to your accommodations name). This can be either by increasing or decreasing the final price.
15. Bookings made within 24 hours before departure must be paid via online payment.
16. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 90cm x 50cm x 25cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. The driver or us may make a charge for excess baggage or refuse carriage of the excess items when not previously informed.
17. The drivers or us, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or drugs and/or whose behavior is considered to pose a threat to the driver or the vehicle. No refunds will be made in those circumstances.
18. Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted. All vehicles are fully insured for passenger and third party claims, as required by the Portuguese law. Passenger´s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by us. We will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.
19. If your arrival flight is diverted, we recommend that you contact us via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, by letting us know no charge will be applied.
20. We or our website will give you the pick up time on services from hotel/accommodation to the airport, according to the flight time provided by you. We strongly recommend not to change the pick up to a later time. All passengers are advised to be in the airport 2 hours before flight departure.
21. The following are examples of circumstances which are not within our reasonable control: Accidents causing delays to the vehicle; Exceptional or severe weather conditions; Compliance with requests of the police; Deaths and accidents on the road; Vandalism and terrorism; Unforeseen traffic delays; Industrial action by third parties; Other circumstances affecting passenger safety; Road closures due to local fiestas or other events; Properties that are not accessible to a vehicle; Acts of God, flood, earthquake or any other natural disaster; Epidemic or pandemic; War, threat of war or similar; Fire or explosions; Terrorist attack or riots.
22. We shall not be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from the circumstances above.
23. Our transfers are from the booked pick up point to the final drop off point only. In case extra stops are required (e.g. to collect the key of an apartment to a third party location) a local extra charge payable may apply. The agreement and payment of those extra charges are between your party and us.
24. In the unlikely event of our driver misses your pick up and you would not be able to contact us, we will pay for the extra money that you spent on a local taxi. We will not be responsible for any missed flights caused by this circumstance.
25. We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the Website.
26. We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.
27. Our liability to the passengers, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of the booking for the transfer service.
28. Nothing in these administrative terms and conditions excludes or limits: our liability to you for any death or personal injury resulting from our negligence, and any of your other statutory rights as a consumer that cannot be excluded or limited.
29. We are entitled to refuse any order placed by you. We guarantee to allocate a vehicle to every booking request. In the event that we are unable to allocate your booking request to one of his vehicles, we will request one from our suppliers. As last resource, we will accommodate you in a local taxi.
30. If you experience a problem during your holiday that affects your transfer, please inform us.
31. After completing each transfer provided by us, we send out by email a feedback form, in which we reserve the right to publish your comment and review on our website.
32. We consider travel insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your holiday.
33. If we don’t hear from you within 45 minutes after your flight has landed, we will call you to see what as happened. Procedure: 1) You don't answer or call us 60 minutes after your flight has landed, you will be classified as a "no-show" 2) You tell us the reason for the delay and accordingly to our availability the driver will wait or you will go on the next available service, if you don't accept the next available service, you will be classified as a "no-show".
34. We offer one loyalty point per each airport service done when you reach the 10th point (and every next 10th point) you will receive 50% discount on the airport service, up to 8 passengers per service
35. The loyalty points are for personal use, you can not use your account to create bookings for third parties (like guests of your apartment or villa) and earn the points in an unfair way.
36. If any provision or part of a provision, of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these terms and conditions and the remainder of these administrative terms and conditions will apply as if the offending provision or part-provision had never been agreed.
37. On arrivals if your flight is delayed over 2 hours of the scheduled arrival time, we do not guarantee the airport transfer. We will contact you by email and/or phone with the notice. The departure, in case you have booked will also be cancelled, unless you contact us. We will refund you the full value.
38. You may not transfer any of your rights or obligations under these terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
39. We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with Portuguese Data Protection Authority. www.cnpd.pt/english/index_en.htm
40. These terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Portuguese law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Portuguese courts.
